MARKET DAY

GUIDANCE FOR TRADERS

👋 Welcome to the Marketplaces Community

We’re so pleased to have you trading with us!
Enjoy your day, connect with fellow traders, and don’t hesitate to reach out to the Marketplaces team for support or assistance.

☀️ Weather Policy

On rare occasions, markets may be cancelled due to extreme weather—including high winds, storms, heavy rain, or excessive heat.
If a cancellation is necessary, we will notify you by midday the day before the event.

You will be offered either:

  • A transfer to another date (where possible), or

  • A refund minus admin costs

🕘 Market Times

  • Trading hours: 9:00 AM – 3:00 PM at all locations

  • Set-up begins: 1.5 hours before trading (from 7:30 AM)

  • All traders must be ready by: 8:45 AM sharp

Please do not begin packing down before 3:00 PM, unless otherwise instructed for special events.

🚗 Parking & Access

  • Portland Square: Free parking available nearby

  • Milton Court: Limited parking on-site

  • Arnold Market Place (AMP):

    • Car park directly across the road

    • Free on-street parking less than a 5-minute walk away

Traders may drive onto the site to unload/load equipment and stock. Please move your vehicle promptly after unloading to allow smooth access for others.

🏕️ Pitch Set-Up

  • Pitches are limited to 3x3m in size

  • If you hire a gazebo from us, setup and takedown are included

  • If you bring your own gazebo, it must be safely weighted (minimum 15kg per leg) — otherwise, it cannot be used

You’ll be assigned a pitch number. While we do our best to group similar offerings, pitches are allocated on a first-come, first-served basis. Reserved pitches are not available.

We expect all traders to maintain a tidy, professional, and contained setup.

⚠️ AMP Electricity Use:
Only RCN (weatherproof) plugs may be used for AMP power points.

🍔 Food, Beverage & Alcohol Traders

  • Clearly display ingredient lists and allergen information for all multi-ingredient items

  • All items must be clearly priced, and weights shown for any pre-weighed products

  • If serving hot food or drinks:

    • Provide separate handwashing facilities with hot water and disposable towels

    • Monitor food temperatures and protect food from contamination

🔌 Electrical & Gas Safety:

  • All equipment must have up-to-date PAT testing (electrical)

  • Arrange annual gas safety inspections

  • Use only crimped gas connectors

  • Deep fat fryers require prior approval and must be operated by trained personnel

  • Induction hobs are not allowed

🧹 Clear-Up Policy

  • Please do not pack away before 3:00 PM

  • Take all waste and rubbish with you – do not use local bins

  • Fly-tipping will result in immediate removal from all future markets

📞 Contact Us

If you need help on the day or have any questions:

📧 Email: trade@hello-marketplaces.com
📞 Phone: 07830 022308

Please also visit the Trader Info page on our website for full guidance. If you have any feedback or need assistance, we’re always happy to hear from you.

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